Kenya Power ends manual applications, new connection requests exclusively via website
All new applicants will now be required to submit their requests exclusively through its website, accessible via computers and mobile devices.
Power supplier Kenya Power and Lighting Company (KPLC) has announced a full transition to digital applications for new electricity connections.
In a notice issued on Tuesday, the utility said all new applicants will now be required to submit their requests exclusively through its website, accessible via computers and mobile devices.
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Effectively, the company will stop receiving manual electricity connection applications at its service centres and banking halls.
However, beneficiaries of the Last Mile Connectivity Project will be engaged by Kenya Power officials on-site during implementation of the project.
The new directive takes effect immediately.
Kenya Power received an average of 269,268 applications annually over the last three years, with a total of 807,804 applications received during the period.
By digitising the application process, the utility is seeking to reduce turnaround times, increase transparency and make electricity access more convenient for all Kenyans.
“Digitisation is central to Kenya Power’s transformation agenda, and by streamlining how customers apply for electricity, we are not only improving efficiency but also building a modern utility that is responsive, inclusive and transparent,” said Joseph Siror, Kenya Power’s Managing Director and CEO.
He added that the shift is also a commitment to faster, smarter and more transparent service for every Kenyan.
“We have had instances where rogue individuals present themselves as Kenya Power staff, and unsuspecting customers lose money. Through this new system, we are confident that such cases will significantly reduce.”
The Company has deployed its Business Development teams across the country to guide customers through the digital platforms and ensure a smooth experience, particularly for users who may require assistance with the digital application channels.
A multi-channel digital service approach has been put in place to provide customers with flexibility and convenience, ensuring they can submit their application through the platform that is accessible at any given time.
In the year ended June 30, 2025, the company crossed the 10 million customer mark, with 401,848 new connections made during the year, contributing approximately 203 GWh in additional electricity sales.
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